Money-back guarantee
Eligible subscriptions are covered by our money-back guarantee. Eligibility and terms apply; no fixed duration is advertised until it is confirmed in the approved policy.
How to ask about a refund
[REFUND CONTACT METHOD REQUIRED BEFORE LAUNCH]
Information needed
- Order reference and purchase date.
- The plan purchased.
- A description of the issue and troubleshooting attempted.
- The outcome requested.
Technical issues
Support may ask for the device model, player version and non-sensitive diagnostic information where a setup or compatibility issue may be resolvable.
Statutory rights
This policy does not replace rights and remedies that apply under relevant consumer law.